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Frequently Asked Questions


Q: What is the appropriate age range for your DVDs?

A: Our videos are recommended for children aged 3-9. This is just a suggested range and we have heard that adults and older children have also enjoyed learning from our videos.

Q: How long is each video?

A: Each video is approximately 30-40 minutes long when played straight through. 

Q. When will the online classes be available?

A: We will launch our online Spanish classes starting in September 2012.  If you are interested, please contact us and we’ll be sure to let you know once these classes are available. 

Q: Are your product CD-ROMs?

A: No, it is in a DVD format.

Q. Can I play your product on my computer?

A: Our DVDs can be played in any computer with a DVD player. The interactive games embedded in our DVDs can be played using your mouse like a computer game.

Q: I do not feel comfortable ordering through the website. How else can I purchase the DVDs? 

A: Yes, you can send a check or money order to our offices or you may request to pay via PayPal.  If you are interested in one of these payment options, please contact us

Q. Where is Language Tree based?

A: Language Tree is headquartered in Orange County, California. 

Q. Are Language Tree DVDs able to be played in other countries?

A: Language Tree DVDs are region free and play fine on all newer DVD players.

Q. My baby is (1 or 2) years old. Is this too young?

A: Most experts agree that the earlier, the better. Some feel that exposing your child to different sounds that make up words (“phonemes”) from a foreign language at a very earlier age (infant – toddler) is the first step towards building fluency in that foreign language. If exposed often enough, he will begin to recognize these sounds and hopefully start to repeat them. Videos are a great way to expose your child to the “sights and sounds” of a foreign language. While Language Tree products are developed for an older age group – 3+, babies can also benefit from just watching the action and hearing the songs and dialogue.

Q. When will my DVD be delivered?

A: Your order will generally be shipped within 48 hours.  The default shipping method is  USPS First Class. It will take from 3 days up to 14 days for delivery.  There is also an option for Priority Mail (US only) which will take from 2-3 days for delivery. 

Q. Who should I contact if I have further questions?

A: Please contact us and you will receive prompt attention to your inquiry.

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